Dated July 8, 2014
"We need your provider to send us the diagnosis, current history and physical, clinical records, and operative report (if this applies). If the clinical records contain photos, copies should be provided as originals will not be returned. When we get these, we will consider this charge. We will make our decision within 15 days of getting the information. We'll deny this claim if we do not get this information within 45 days from the day you receive this form." Total billed: $8,760.00
Are you kidding me?!?! They already have ALL of the diagnosis codes, records, test results, reports, 18 months of history and letters of necessity from two of Phoebe's doctors! And for that matter, once they receive what they are asking for they will "consider" the charge?!?! So if they don't view what we send them as acceptable they will deny it? Plus I haven't received this notice in the mail, which means her doctors have not received this letter in the mail. We always get the letters on the same day. So here it is, already 3 days later, and they will count those three days in their 45 day time limit!
There is nothing more we can send them! They have everything!!! What do they want from us?!